Find answers to the most common questions about Amorees products and services. If you can't find what you're looking for, please don't hesitate to contact our customer service team.
Amorees products are crafted from high-quality materials selected for both beauty and durability. Depending on the specific item, we use premium woods, metals, fabrics, and other materials. Each product description includes detailed information about the materials used.
Many of our products feature handcrafted elements or are entirely handmade by skilled artisans. We believe in the value of craftsmanship and take pride in the attention to detail that goes into each piece. Product descriptions will specify which items are handcrafted.
Care instructions vary depending on the materials and construction of each product. Specific care guidelines are included with your purchase and can also be found on individual product pages. Generally, we recommend avoiding exposure to extreme temperatures, moisture, and direct sunlight for extended periods.
We accept various payment methods including credit/debit cards, bank transfers, and digital payment platforms. All payment details are securely processed. The available payment options will be displayed during checkout.
Yes, our website uses secure encryption technology to protect your personal and payment information. We never store complete credit card details on our servers. We are committed to providing a safe shopping experience for all our customers.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can usually accommodate changes if the order hasn't been processed yet. Once an order enters the processing stage, it may be difficult to make changes.
Processing typically takes 1-2 business days. Shipping times depend on your location and the shipping method selected, ranging from 1-5 business days for domestic orders. Specific delivery estimates are provided during checkout. Please note that custom or personalized items may require additional processing time.
Currently, we primarily serve customers within Vietnam. We're working on expanding our international shipping options. If you're interested in placing an international order, please contact our customer service team for assistance.
Once your order ships, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor your package's status and location. If you haven't received tracking information within the expected timeframe, please contact our customer service team.
Most products can be returned within 7 days of receipt if they're in their original condition with all packaging and accessories. Please see our detailed Return Policy page for complete information, including exceptions and non-returnable items.
Most Amorees products come with a 3-6 month warranty against manufacturing defects. Warranty terms vary by product, so please check the specific product description for detailed warranty information. Our Warranty Policy page provides general information about coverage and claim procedures.
If your product arrives damaged, please contact our customer service team within 48 hours of receiving your order. Include your order number and clear photos of the damage. We'll work quickly to resolve the issue with a replacement or refund.
If you couldn't find the answer to your question, our customer service team is here to help. Contact us through our Facebook page for the quickest response.
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