Return & Exchange Policy

Our Promise to You

At Amorees, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and exchange process.

We stand behind the quality of our products and want to ensure that you have a positive shopping experience with us.

Return Conditions

To be eligible for a return or exchange, please ensure that:

• The product is in its original condition
• The product is unused and unworn
• All original packaging, tags, and accessories are included
• You have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made products
• Gift cards
• Products that have been used, damaged, or altered after delivery
• Items marked as non-returnable in the product description
• Sale or clearance items (unless defective)

How to Return or Exchange

1. Contact our customer service team within 7 days of receiving your order to initiate the return process
2. Provide your order number, the item(s) you wish to return, and the reason for your return or exchange
3. Our team will guide you through the return process and provide shipping instructions
4. Package your return securely with all original packaging and include your order information
5. Ship the item back to us using the provided return instructions

Refunds and Exchanges

Once we receive and inspect your return, we will notify you about the status of your refund or exchange.

If approved, refunds will be processed to your original payment method within 7-14 business days, depending on your bank or payment provider. For exchanges, we will ship the replacement item once we receive and approve your return.